The Response

My post generated this response from WebLoyalty:

Dear Mr. McNett:

Webloyalty.com protects its reputation and monitors the blogosphere to insure information posted on our company is truthful and accurate. Through this monitoring, we found a blog entitled McNettblog.com with a posting, “The joke’s on us . . . all of us.” We have reason to believe that you are affiliated with this blog.

As you appear unhappy with our online subscription services, Reservation Rewards and Shopper Discounts & Rewards, Webloyalty.com has taken the liberty of cancelling your most recent membership in Reservation Rewards as of February 22.
For clarity, Webloyalty would like to provide you with background information on both of your memberships:

On January 25, 2007, when you completed your purchase on LillianVernon.com, you enrolled in Shoppers Discount & Rewards by clicking on a $10 cash back award, entering your email address twice and clicking “YES” on an enrollment button. We have attached the actual page that was on view the day and time that you joined. Please note that directly above the section for entering email addresses, the text advises that you are authorizing the secure transfer of your name, address and credit or debit card information to Shoppers Discount & Rewards for billing and benefit processing. You cancelled that membership on the same day.

On February 17, 2007, when you completed a separate purchase on LillianVernon.com, you enrolled in Reservation Rewards by clicking on a $10 cash back award, entering your email address twice and clicking “YES” on an enrollment button. Once again, we have attached the page on view at the day and time that you joined.

Webloyalty.com makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, we put the most significant details of its Shopper Discounts & Rewards and Reservation Rewards offer in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Webloyalty places those details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details.

Please feel free to update your blog site with this information.
Please contact me directly at or if you have suggestions for improving our service or to further discuss this matter.

Regards,
Walter Dabek
Director, Customer Service
Webloyalty.com